Community · Early access
The question asked twice gets answered once.
A customer forum on your own domain: questions and discussions, replies, votes, and accepted answers, with moderation your team controls. Your AI agent answers from the solved threads too.
Get early access- Questions, replies, and accepted answers
- Members sign in with their email
- Review and moderation run by your team
Your best answers are stuck in private chats.
An operator writes a careful workaround in Inbox. Next week, another customer hits the same wall and asks again. Community gives answers like that a public home, where customers find them, add to them, and mark the one that worked.
Answers that stay found
Threads are searchable and the accepted answer shows first, so the next customer with the same question lands on it instead of opening a new chat.
Your team’s word stands out
Replies from your team are marked as the official response, and your AI agent quotes them when it answers from the community.
Nobody has to keep checking
Members follow the threads they post, vote, or reply on, and get an email when your team replies or the question gets its answer.
How it works.
Set up sections
Create sections for questions and open discussion, and choose who can post, reply, and vote.
Members ask and answer
Customers sign in with a code sent to their email, separate from your workspace team. They post, reply, vote, follow threads, and mark the answer that solved it.
Moderate in one place
Approve new posts when review is on, handle reports, and approve, suspend, or remove members from your dashboard.
Where a forum earns its place.
A forum works best next to the rest of your support, not off to the side on a separate tool.
Peer support
Experienced customers answer the questions your team has answered many times before.
Product discussions
Give power users a place to compare setups, share workarounds, and learn from each other.
Answers your agent can use
Your AI agent searches the community too, and quotes the accepted answer or your team’s reply with a link to the thread.
A members-only space
Make the community members-only, approve each person who joins, or invite your customers yourself.
What you get.
Community ships today, on the same portals as your Help Center and ideas board.
- Questions and discussions
- Threads with replies and votes, ordered by newest, recent activity, or votes.
- Accepted answers
- The person who asked marks the reply that solved it, and it shows first for everyone who arrives later.
- Moderation
- Members report posts, new posts can wait for review, and your team decides what stays.
- Separate member accounts
- Community members aren’t workspace users. They get a profile to post with, and your workspace stays closed.
Questions about Community
Are community members part of my team?
No. Members are separate from your workspace team, so joining the community never gives a customer access to your Inbox, Cases, or Library.
How do members sign in?
With their email. They get a six-digit code and a sign-in link, no password. You choose whether anyone can join, new members wait for approval, or only people you invite can sign in.
Can I review posts before they go live?
Yes. Turn on review for a section, and new posts wait until your team approves them.
Does AI post in the community?
No. Your AI agent reads the community to answer questions in chat, quoting accepted answers and your team’s replies, but it never posts there.
Can I use my own domain?
Yes. Every community gets an address on help.chat, and you can point your own domain at it with a CNAME record.
Give your best answers a public home.
Get early access to Community and the rest of help.ai’s support tools.
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