Ideas & Roadmap · Early access
Every feature request, counted and answered.
An ideas board on your own domain where customers submit ideas and vote, with a public roadmap that shows what’s planned, in progress, and shipped. Everyone who asked hears when it moves.
Get early access- One vote per person
- Duplicates merged, votes kept
- A public roadmap, stage by stage
A request nobody counts is a request nobody answers.
One customer asks for an export in chat, another in an email, a third on a call. Nobody knows it’s the same request, and nobody tells them when it ships. Ideas & Roadmap gives every request one place to land, one count, and a way to tell the people who asked.
Votes you can trust
One vote per person on each idea. Similar ideas show up while a customer types, so votes land on one idea instead of splitting.
Duplicates merged, votes kept
Merge an idea into the one you keep, and its votes and followers move over, counted once per person.
A roadmap that closes the loop
Move ideas through your own stages, such as planned, in progress, and shipped. Followers get an email at each step, and the roadmap shows one column per stage.
How it works.
Collect ideas
Customers submit ideas and vote. While they type a title, similar ideas appear, so they can vote instead of posting again.
Sort and merge
Merge duplicates so the votes add up, and move each idea to a stage with a note customers can read.
Ship and tell them
Publish a changelog post that lists the ideas it shipped. Everyone following those ideas gets an email.
From scattered requests to a shared plan.
Feature requests already show up in your support conversations. Ideas & Roadmap gives them somewhere to go.
Product feedback from support
Signals flags product feedback in your conversations. Send those customers to the ideas board, where their request is counted.
A public roadmap
Show customers what’s planned and in progress, so support can link to a stage instead of promising a date.
Release notes that credit the ask
A changelog post lists the ideas it delivered with their votes, so customers see their request ship.
Priorities with context
Sort by votes, read the discussion under each idea, and reply as your team to ask what problem it solves.
What you get.
Ideas & Roadmap ships today, beside your Help Center and community.
- Ideas and voting
- Customers submit ideas, vote once each, and follow the ideas they care about.
- Your own stages
- Name the stages your team uses, add a line on what each one means, and show them as a roadmap.
- Duplicate merging
- Merge ideas that ask for the same thing, so votes and followers add up instead of splitting.
- Updates by email
- Followers hear when an idea changes stage, when your team replies, and when it ships.
Questions about Ideas & Roadmap
How do you stop vote stuffing?
Each person gets one vote per idea, and you can ask people to sign in with their email before they vote.
Can I combine duplicate ideas?
Yes. Merge a duplicate into the idea you keep, and its votes and followers move over, counted once per person.
Can I choose the roadmap stages?
Yes. Each board has its own stages, each with a name, a color, and a short description, and the roadmap shows one column per stage.
How do customers hear about progress?
Signed-in members who post, vote, or reply on an idea follow it. They get an email when it moves to a new stage, when your team replies, and when a changelog post says it shipped.
Can I use my own domain?
Yes. Every ideas board gets an address on help.chat, and you can point your own domain at it with a CNAME record.
Build what customers asked for.
Get early access to Ideas & Roadmap and the rest of help.ai’s support tools.
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