Help Center · Early access
Your help center and your AI agent, reading the same page.
Publish a public, searchable help site from your articles, on your own domain. Your AI agent answers from the same articles and links the page, so the site and the chat never disagree.
Get early access- On your own domain
- The same articles as your widget’s Help tab
- Your AI agent answers from it and links the page
Two sources of truth is one too many.
A customer reads the refund article at 11pm, asks the chat the same question, and gets a different answer. The help site and the bot were written by different people at different times. Help Center publishes the articles your AI agent searches, so fixing an article fixes both.
Edit once, correct everywhere
One set of articles feeds your Help Center, your widget’s Help tab, and the answers your agent gives. Update the returns policy and every place shows the new one.
Search that turns into a conversation
Results show as customers type. Add your AI agent’s chat to the site, and when a search comes up empty, it opens with their own words, ready to send.
Public and private, on purpose
Only published, public articles reach the site. Drafts and private articles never do, and you can make the whole site members-only.
How it works.
Write your articles
Write in help.ai, group articles into sections, and set each one as a draft or published, public or private.
Publish your site
Create a Help Center, choose its sections, add your logo and colors, and point your own domain at it.
Write the next article
Insights shows where answers fall short in conversations, and “Was this helpful?” votes show which pages need work.
Built for the questions that keep coming back.
One set of articles serves the customer who wants to read, the customer who wants to ask, and the operator who wants to link.
Self-serve support
Customers find the answer at their own pace, and the chat is there when the article isn’t enough.
Answers your agent can cite
Your AI agent searches your Help Center and links the exact page in its answer.
News and release notes
Add a news or changelog section beside your guides, so customers see what changed before they ask.
Faster replies in Inbox
Link the article instead of retyping it. The customer gets a page they can come back to.
What you get.
Help Center ships today. Documentation sites are next: the same Help Center with a sidebar on every page, built for product and developer docs.
- Search as you type
- Every page has search, with results under the box as customers type, kept to the section they’re reading when they’re in one.
- Your domain, your brand
- Use your own domain with one DNS record, and your logo, colors, fonts, and light or dark mode.
- Ready for search engines
- Page titles, descriptions, share images, and a sitemap come built in. Or keep the site out of search results.
- Your AI agent on every page
- Add your agent’s chat to the site. It answers from the same articles and brings in your team when it should.
Questions about Help Center
How is this different from the Help tab in the widget?
The widget’s Help tab shows your articles inside the chat. Help Center puts the same articles on a public site people can search, link to, and find from a search engine.
Can I use my own domain?
Yes. Every Help Center gets an address on help.chat, and you can point your own domain, such as help.yourcompany.com, at it with a CNAME record.
Does my AI agent answer from the Help Center?
Yes. Your agents search your published articles and link the page in their answers. You can limit each agent to the sites you choose.
Can I keep some articles internal?
Yes. Only published, public articles appear on the site. Private articles and drafts never do, and you can make a whole site members-only.
Can I publish developer documentation?
Documentation sites are in development: a Help Center layout with a sidebar on every page, made for product and developer docs. Until then, a Help Center works well for step-by-step guides.
Publish your help center.
Get early access to Help Center and the rest of help.ai’s support tools.
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